Refund policy
We want you to be happy with your purchase. This policy explains your rights and how returns work.
Your right to cancel (UK law)
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason, without justification, within 14 days of receiving your item. To exercise this right, simply let us know in writing (email is fine) within that window.
Our 30-day return policy
We extend this further: you have 30 days from receiving your item to request a return.
- Within the first 14 days, statutory rules apply — you may return the item even if opened, as long as it hasn't been used or damaged beyond what's reasonably needed to check it.
- Between day 15 and day 30, we ask that items are unused, in original packaging, with all parts/accessories included.
- You'll need proof of purchase (order number or receipt).
To start a return, email us at phil.electric.crab@gmail.com. We'll confirm the return address and next steps. Please don't send items back without contacting us first, as unarranged returns may not be accepted.
Refunds
Once we've received and inspected your return, we'll confirm if it's approved. Approved refunds are issued to your original payment method within 14 days, in line with UK law. Bank processing can add a few extra days on top.
Damaged, faulty, or incorrect items
Please check your order on arrival. If something's damaged, faulty, or wrong, contact us straight away at the email above and we'll sort it — replacement, repair, or refund as appropriate.
Exceptions
We can't accept returns on sale items or gift cards.
Exchanges
The quickest route is to return your original item, then place a new order for the item you'd prefer.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Contact us: phil.electric.crab@gmail.com
Phone: 07894 265243